I’ve been a legal writer for over 25 years, and have taught legal writing for about 10. One of the things I like to do is ask judges what they want to see in legal writing–the consumer’s perspective. They always tell me they would like to see less of it: “Make it shorter!” Here is
For those new to the Android platform, or for those who just want a paper reference to thumb through, this book gets the job done.
In this last of this three part series, I walk you through the Control Chart, and how to use it in your law practice. At the end, try it for yourself, and let me know how it works for your law practice.
Law firms can improve processes, just like any other business. However, there is no industry baseline by which to measure process improvements, so to account for wide variations, we need an Individual Control Chart. Let me explain.
It was a few years before we realized we were missing an important touchpoint: the in-person office experience. So we developed our Greet, Seat and Treat method.
These days, a bad client experience has the potential to reach a wider audience. No matter how long you have been practicing, be mindful that your clients could very well become “evangelist[s] for your legal services.”
You may automatically hit “reply” when a client emails you, but a phone call can sometimes be more effective. When should you pick up the phone?