I’ve been a legal writer for over 25 years, and have taught legal writing for about 10. One of the things I like to do is ask judges what they want to see in legal writing–the consumer’s perspective. They always tell me they would like to see less of it: “Make it shorter!” Here is

Loosely defined, spring cleaning is the theme for April. Here at Small Firm Innovation, “spring cleaning” is defined as a complete website redesign.

For those new to the Android platform, or for those who just want a paper reference to thumb through, this book gets the job done.

Dropbox. Arguably the most popular cloud storage service for lawyers. If you are cognizant of the issues I highlight, using Dropbox can be a time-saving and cost-effective way of sharing files with clients, staff and colleagues.

Take a crawl-walk-run approach when taking your law firm mobile. Start with a good website, then get a mobile website.

In this last of this three part series, I walk you through the Control Chart, and how to use it in your law practice. At the end, try it for yourself, and let me know how it works for your law practice.

This is the second part of this three part series. Today, I am going to show you how to setup your Individual Control Chart to help establish a baseline for process improvement for your law firm.

Law firms can improve processes, just like any other business. However, there is no industry baseline by which to measure process improvements, so to account for wide variations, we need an Individual Control Chart. Let me explain.

Four tips for your law firm website to help generate leads.

It was a few years before we realized we were missing an important touchpoint: the in-person office experience. So we developed our Greet, Seat and Treat method.

Meet Adam Ziegler, a commercial litigation and white collar defense attorney who jumped from big firm to boutique, and is making the jump from lawyer to entrepreneur with Mootus

These days, a bad client experience has the potential to reach a wider audience. No matter how long you have been practicing, be mindful that your clients could very well become “evangelist[s] for your legal services.”

Technology can do many things, but it can’t care, and it’s a long way from truly helping people avoid problems. You still need a lawyer for that.

You may automatically hit “reply” when a client emails you, but a phone call can sometimes be more effective. When should you pick up the phone?

If I am going to give the gift of my time, attention and skills, I have to be willing to make it a gift.